Last Updated: 28th June 2024

At Rock n Bowl, we strive to provide the best possible experience for our customers. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns and Refunds

• Services: If you are not satisfied with a service provided by Rock n Bowl, please contact us within 14 days of the service date. We will review your request and, if applicable, offer a refund or an alternative solution.
• Merchandise: If you have purchased merchandise from us, you may return it within 30 days of the purchase date for a full refund, provided the item is unused and in its original packaging.

2. Process for Returns

• To initiate a return, please contact us at info@rocknbowl.ie with your order details and reason for the return.
• Once your return is approved, we will provide you with instructions on how to return the item or proceed with the refund for a service.

3. Refunds

• Services: If approved, refunds for services will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
• Merchandise: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will be applied to your original method of payment within 10 business days.
• Booking Deposits: Booking deposits are non-refundable but may be transferred to a voucher at the company’s discretion. Failure to show for a booking will result in the deposit being non-refundable.

4. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at info@rocknbowl.ie.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@rocknbowl.ie.

6. Non-Refundable Items

• Gift cards

7. Contact Us

If you have any questions about our Refund Policy, please contact us:

Rock n Bowl, Lynn Road, Mullingar, Co. Westmeath, Ireland

Email: info@rocknbowl.ie

By making a purchase with us, you agree to our Refund Policy.